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Belgium
Dutch French English
Netherlands
France
Home
Our services
Général cleaning Roof demossing Specialized cleaning Window cleaning Green maintenance Handyman Other facility services
100% Digital
About us
How we work Our team Reviews Assurance Quality control Sustainability
Blog
Jobs
Contact
Home About us

About us

About AED Cleaning

AED Cleaning is a professional cleaning company focused on quality, transparency, and efficiency. We support companies and organizations with reliable cleaning services delivered by an experienced team and managed through a fully digital way of working.

What sets us apart is our clear structure and communication. Thanks to our cleaning app, planning, follow-up, quality checks, and administration are fully digital. Clients always know where they stand, and we can respond quickly and flexibly to questions or changes.

Our staff works with fixed procedures and professional materials, with attention to detail and respect for every work environment. From daily cleaning to specialized assignments: we consistently aim for a neat, hygienic, and well-kept space where people feel good.

At AED Cleaning, we believe cleaning is more than a service. It is a partnership based on trust, clear agreements, and consistent quality.

Contact us

How we work

Step by step from customer frustration to optimal customer satisfaction
Our workflow, with two fixed points of contact and continuous quality checks, prevents complaints before they even arise.

1
Site visit
Our district manager visits the site to review the location. Two badge stickers are placed. One is for tasks, detailed time registration, and better follow-up. The other links to invoicing.
Tasks
agreements
2
Onboarding
Digital tools are prepared and both a task sheet and a planning sheet are drawn up.
Planning
agreements
Inspector
fixed contact person
3
Points of contact
An inspector is assigned to everything related to tasks and control. A planner is assigned to everything related to planning and access. This gives you two fixed points of contact.
Planner
fixed contact person
4
DKS inspections
From the very first cleaning, the inspector monitors the quality and punctuality of our cleaning services. The inspector performs 7 to 8 inspections per day, and each team has at least 3 inspections per week across multiple locations. This way, you can rely on high quality with every cleaning visit.

Our team

My wife and I started on the work floor ourselves and learned the craft up close. Our family business then grew organically into today s professional team, ready to support you both on site and behind the scenes.

We started on the work floor ourselves and grew organically into what we are today.

Account manager

Your first point of contact for quotations and tailored solutions. Ensures pricing, planning, and expectations are always clear.

Service & Operations Coordinator

Prepares new clients for smooth cooperation and coordinates the handover from quotation to execution.

Senior inspector

Handles major complaints and key clients, safeguards quality, and guides the team in complex or critical situations.

Junior inspector

Inspects multiple teams daily, reports findings to seniors, and continuously helps improve quality.

Planner

Efficiently plans services, resources, and teams and keeps overview of agreements, changes, and special client requests.

Teams

Our teams carry out daily cleaning tasks with attention to detail, quality, and customer satisfaction.

Backup teams

Flexible replacements who can be deployed immediately, trained and prepared to guarantee continuity of your cleaning.

Back office

In addition, HR, accounting, and reception ensure all processes run smoothly.

We always have enough fixed backup teams available.

Assurance

Our team and your contact person guarantee consistent quality. If someone is absent due to leave or illness, we always provide a qualified replacement so your cleaning assignment continues without interruption.

Planned absence

In case of planned absence, such as holidays, we deploy a replacement team. This team is thoroughly briefed in advance and you are informed on time so handover runs smoothly.

Unplanned absence

In case of illness, the regional manager intervenes immediately. The remaining employee or an experienced replacement is assigned and thoroughly onboarded. This keeps quality guaranteed even during unexpected absence.

Quality control

Our inspectors perform daily quality checks. This allows us to continuously monitor quality. Each check is digitally registered through DKS and immediately visible in the client zone, giving you real-time insight into exécution.

Part 1 | Routine checks

Frequencies
Checks are carried out daily and weekly, biweekly, monthly, every two months, and once per quarter.

Part 2 | Targeted visits

For situations requiring extra attention
The inspector stays on site until everything runs correctly, so the team can start smoothly and learn the right routines immediately. When a new or replacement team starts, a clear briefing is provided, followed by a check after the first exécution. In case of complaints, the inspector comes on site immediately and adjusts the team directly for a quick solution. Inspections are score-driven: a good score leads to fewer checks, uncertainties trigger additional inspections, and if improvement remains insufficient, the team is replaced.

Sustainability

At AFG, we take sustainability seriously. We believe a cleaning company can make a positive impact on people and the environment without compromising quality. That is why we integrate sustainability into everything we do, from products to mobility. This way, we combine your perfectly maintained workplace with care for the planet.

Ecological products

We only use cleaning products that are efficient and environmentally friendly.

Smart product use

We always use the right amount, adapted to the surface.

Sustainable mobility

We support efficient transport and make choices that reduce emissions.

Responsible energy

We use energy-efficient processes and equipment throughout our operations.